SHORT CASE SUMMARY Nike, Inc. (503-671-6453, www.nike.com) is the worlds #1 athletic shoe and apparel seller. Nike currently employs 20,700 employees, with total sales of $8.78 billion. Nike and the athletic shoe industry have evolved into one of the most competitive market in recent years. But, analysts believe that athletic shoe sales will slow down over the next few years. The slowdown will come with the change in consumer trends. For instance, the younger market is beginning to buy more casual shoes and work boots. Another reason for the slowdown is that people are buying more medium priced athletic shoes and not going for the high price brand name shoes. As a result, this is bringing Nike a lot more competition to surpass. In order for Nike to remain on top of the athletic shoe industry they must establish an exceptional global strategy. If Nike penetrates the global market successfully than this will give the company an overall competitive advantage. Nike doesn't only sell athletic shoes, but a wide variety of sporting goods and clothing. They also design, develop, and market high quality active sports apparel, equipment, and accessory products. Their huge lines of products are designed for just about every sport in existence. Their products are made for men, women, and children of all ages. Nike has 20,000 retail accounts throughout the U. S. using independent distributors and also has contracts with 110 other countries. The company also has agreements with Internet companies and subsidiaries. Nike, Inc. has many retail outlets around the world, including their famous outlet NIKETOWN located in major cities. NIKETOWN gives customers the experience to become more educated on the company's goals and objectives for their products. The store educates its customer while at same time entertaining them too. This store gives customers a chance...
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Nike throughout its years of success has had its ups and downs. The company has either been sued, or throughout the years the competition has been getting stronger and stronger. Nike Inc. has expensive endorsement contracts with star athletes in order to dominate the entire athletic footwear business. By doing so it makes fans like myself want to go out and get the shoes. In 1998 the giant footwear and apparel company was being hurt by the Asian economic slowdown, criticism of working conditions in the company's overseas factories and savvy marketing thrusts by competing brands such as Adidas. Adidas has used its European clout to build bridges to soccer, the world's fastest-growing sport. And the German company had signaled its intent to challenge Nike on its own turf, possibly by signing an endorsement deal with a National Football League team. Nike has recognized the need for change in its marketing and in its product lines. For a period of time Nike had gotten very sloppy. But now they are starting to show some new technologies, sharper pricing and an understanding of the need to segment their products to combat market saturation. In 1999, Nike's profit in its second quarter had risen 50 percent as foreign sales helped the athletic footwear and apparel company exceed analyst expectations. Nike said that its net income rose to $107.5 million, or 38 cents to a dulled share, from $68.9 million, or 24 cents a share a year earlier. Nike's president Thomas Clarke said, "We're very focused on getting the top line growing again and this past quarter we did that for the first time in two years." Nike said that the athletic footwear revenue in the United States rose 9 percent, to $722.9 million, but that athletic apparel revenue fell 10 percent, to $302 million....
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Profile of the Footwear Industry a. Industry Size and Growth The history of footwear goes back may thousands of years. It grew out of necessity to provide protection. Initially, footwear was made of plaited grass or rawide held to food with thongs. Soon the rich and influential began distinguishing themselves by the craftmanship aand decoration, which characterized their shoes. Today the footwear industry manufactures a wide range of footwear ranging from leather, rubber and other synthetic materials, and styles ranging from casual, formal, work, and athletic shoes.On average, every man, every woman, and child in the United States purchases more than four pairs of shoes each year, a level of consumption that establishes the U.S. as the world's largest importer of footwear. The U.S. accounts for about 40 percent of footwear imports. In 2002, Americans spent approximately $38 billion to purchase more than 1.1 billion pairs of shoes. In these four styles of footweaar, athletic shoes make up about 35 percent of the U.S. footwear market. The exercise boom sent athletic shoemakers Nike(#1), Reebok, and adidas-Salomon to the front of the pack. Athletic footwear includes aeorobic dance, baseball/softball, basketball, cross training, hiking, running, sport sandals, tennis, walking, "athleisure" (athletically styled casula shoes, canvas, suede and alternative sports) and "other," such as golf, football, and voleyball. From the 1980s through most of the 1990s, athletic footwear saw rapid growth. However, in 1998, sales suffered their first annual decline in five years. The market for athletic footwear remained difficult in the first half of 2000. Consumers spent $6.514 billion for athletic shoes in the first six months, versus $ 6.503 billion during the same period in 1999, according to research conducted by SGMA. Consumers purchased 180 million pair of shoes, up 2% from 177 million pair in the same period a year earlier. The second half...
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Chapter 4 Categories of trends which effect the personal training service Demographical trend It is known the demographical condition changes from time to time. Nowadays the important changes in the family structure and the aging effect help us to find out opportunities for our services. People who are under the aging effect difficulty go to gyms and want a private personal training instructor who will focus on their specific needs. It is also important to pay attention on the rapid changing in the family structure. In the past all the money were spent for covering the basic family needs such as food, clothing, health and education. Gym was considered to be a luxury, few could afford. Nowadays in every neighborhood there is at least one gym. Due to the modern way of living, people need to gum in order not only to improve their physical appearance but more important to prevent health problems. The lack of time makes personal training the best solution. Social-cultural trend We are going to examine the influence of individual and family structure values. All these act as tools in order to change the consumer taste and behavior. Practically societies are accepting easier personal training services because nowadays the non existence of free time has developed a demand minimization on the gyms. Also parking problems have made personal training a trendy habit because give the opportunity to gym in the customers residence which mean in a stress-free environment at the time the consumer wants Economical trend In the past personal training was a service only for rich persons, all the others were covering more basic needs which are specified in the lower parts of the Maslow pyramid such as food, a place to stay, cloths. Right now the economical development which we have seen in the previous years helped as out to spare income in...
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For Colored Girls Who Have Considered Suicide/When the Rainbow is Enuf Ntozake Shange's most well-known play, For Colored Girls, was first performed in New York in a jazz loft and later in small bars. It opened at the Studio Riobea in July of 1975. The following year it opened at not only the New Federal Theatre and the New York Shakespeares Company Anspacher Public Theatre, but also the Booth Theatre on Broadway. Seven characters, each representing life in a different city, are presented on a bare stage. It is a choreopoem of twenty short poems connected by issues of race and gender, with dance and music integrated into. It is a discussion on social problems in the African American culture. The play includes black women who have been physically and emotionally hurt-abused, raped, seduced, lied to, and looked down upon-yet they are surviving after. The choreopoem depicts black men and encourages women to develop self-worth and respect, and to enjoy sisterhood. Some scenes in the play include a woman remembering a terrible incident of child abuse, another woman dealing with abortion, and a young girl obsessed with a rebellious hero. It shows struggle and success in a straight forward style which make the audience feel the emotion on stage. The women in this show are the rainbows after a heavy rain or storm. The have all survived the storm, and although there may be more storms along the way they stand up after each one and represent beauty and strength which gives other women and young women motivation and support. Shange says she "writes for young girls of color, for girls who don't even exist yet, so that there is something there for them when they arrive. I concentrate on giving this to young people because they are the treasures of black culture." For Colored Girls has...
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PorterÕs Five Forces Model When relating the airline industry, or more specifically Northwest Airlines, to PorterÕs Five Forces Model there are five forces to be examined, hence the name. First off it is good to look at the risk of entry by potential competitors. With respect to this force there is a high barrier to entry due to the high cost of capital. To be a competitor in the airline industry you must first have and airplane. Airplanes are large investments that require high mechanical maintenance, and a high degree of employee competence. If you arenÕt operating efficiently you wonÕt be profiting enough to adequately maintain your aircraft and keep competent employees. The second force of the five is rivalry among established companies already in the industry. In the airline industry this is always something that is relevant. Seeing that all airlines generally provide the same service of bringing people from one place to another it is important to differentiate. To be a competitive airline you need to offer something that the others donÕt, for instance you may focus on service and neglect low fares or focus on low fares and minimize service. Depending upon the target market for either one of these niches it is important to offer customers something that is appealing, and something they wonÕt be able to get from another airline. The third force of five is the bargaining power of buyers. The events of 9/11 promoted negative financial trends that were already evident in the airline industry before this disaster. Buyer bargaining power as of right now is somewhat high. People arenÕt traveling as much as they used to due to widespread fear over terrorism. In general people arenÕt traveling by plane unless they have to. This leads to the dilemma of making it a bargain to fly...
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Throughout History, Our societies are always trying to satisfy the unlimited wants with the limited resources available. Our wants are unlimited, but our resources are scarce. Since we cannot satisfy all our wants with our limited resources, we must choose between them. People in all countries need to obtain goods and services for their daily lives. Goods such as food and shelter, and services such as health and education, are essential for our lives. While these are the basic needs essential for human survival, individual also wants a whole range of other goods and services that would make their lives easier, or give them pleasure. Because we humans tend to be fundamentally greedy, our wants are unlimited, but the means available for satisfying them are limited. Wants can be defined, as the material desires of individuals or the community. They are items that provide some pleasure or satisfaction when they are consumed. Individuals derive utility from the consumption of goods and services. People have desires for the basic necessities of life, such as food or shelter, which we can classify as needs, as well as non-essential items, such as a DVD player, an overseas holiday or expensive clothing. Individual wants are the desires of each person. What is desired will depend on personal preferences, and how many of these individual wants can be satisfied will differ from person to person, depending on their ability purchase goods and services. Collective wants are the wants of the whole community. What is desired will depend on the preferences of the community as a whole, and not only those of the individual person. Collective wants are usually provided by the government. Our wants are unlimited. As soon as we have satisfied one want, we will seek to satisfy another one. Because our means of satisfying wants is limited...
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NUTS! is the story of an idea, a company and roadmap to success. It demonstrates the power of something if what it stands for inspires people to care so much that they in turn take onus upon themselves to see it grow and develop into something great. Herb Kelleher started with a plan on a napkin and translated it into millions of dollars worth of success built on 'integrity, guts and nuts.' The main concept of Southwest Airlines is repeated throughout the book, and this to treat your employees with care and concern if that is the way you want them to treat each other and your customers. NUTS! Describes in detail the events that shape and mould the ideals of Southwest Airlines. The employees are the ones who make the this operation tick. Every employee is encouraged to have fun, entertain their customers, look for ways to save money and increase productivity, and to genuinely care about the well being of the company name, it's customers, and the ideals that it promotes. Chapter 8: Act like an owner Chapter eight's motto is, 'Ask question, think results.' Owners have a unique perspective, and are required to ask provocative questions. Someone who is thinking like an owner would ask "If this were my company, how would I handle a customer in this situation?" Ownership is about caring, becoming fully engaged in the active pursuit of objectives. The idea at Southwest is to have every employee thinking like an owner. The thought process is that nonowners are more worried about how their actions are being perceived by their superiors instead of thinking "How would I act if I personally owned this business?" Chic Lang, a Southwest captain says, "When you talk to a ramper or a flight attendant, they'll tell you what the stock price...
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The term Organizational Behavior (OB) refers to the way in which people behave in an organization, and how that behavior affects your organization, either positively or negatively. A formal definition is as follows, "Organizational Behavior is a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge towards improving an organization's effectiveness." (Robbins, 2001) It is something that managers use to measure the effectiveness of their employees. Up until fairly recently, I don't believe there was a precise term for it. Managers have always needed a way in which to measure their workers. If they didn't, how would they know whether they were doing the job set out for them? More to the point, how would they know if their workers were able to help their organization achieve the goals of the company? For instance, at my current job I sit on the HIIPA committee. The goal of this committee is to make sure the company as a whole is meeting the federal guidelines for the privacy of medical records. (I work for a physician's clinic.) One of the problems that we have encountered is tying to balance the act of meeting these regulations while at the same time offering the patients with fast, courteous patient care. The problem is with all of these regulations come a large amount of paperwork for the patient. These HIIPA regulations call for the privacy of the patient's records, but at what cost? I have listened to patients grumble about the time it now takes to get in for an appointment. OB can lend a hand in determining if we really have the correct people in place to achieve this fine balance of customer care and federal satisfaction. Another subject I would like...
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Time counts and ticks and passes into legend quicker than we could ever fathom. In the story of a lost love we consider often the sadness, hate, and regret, but what about the emotions that are upon us and then gone again so quick that we never even bother to consider what it might have been that we felt? In other cases it's many of these small indiscreet feelings that in the end make up the single emotion we call love. It is quite important that we consider just what makes up time, or love, and and what they have to do with everything that makes us who we are. In one year you can learn the basics of mathematics, enough of one language to perhaps barely make it by, or start arranging for your future by completing two semesters at a university. In one year you could beat your favorite computer game, earn enough money to pay your house payments, or help in mapping out a single protein. In one year you could lose 30 pounds, watch a season of your favorite football team, or you could probably even manage to watch 9 years of friends episodes. With love, it's a little different. In just one day you can be on top of the world, your heart racing with desire, joy, and passion. In just one week you can know every pleasurable emotion entitled to man, and at the same time know there is better to come. In just one month you'll know that if you reached out far enough you could touch the moon, the sun, the stars, anything you wanted. In an entire year, you've been to heaven and back, walked without ever taking a step, experienced your every wish and dream. The man asking for one more...
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Management 4322 Professor Chao, Chiang Jin Chung Tina Fogg Marie Desimone Richard Lee Claudia Rubino Francesca Vicari Online Banking (Citibank) INTRODUCTION The use of computers and Internet in today's society makes life much more convenient for everyone. This case proves the point that online banking as services are becoming more trusted with the increase in popularity. Also, consumers are finding financial services more suitable with Internet banking. Thus, as result, online banking is spreading like wildfire. As the number of consumers using the Internet expands, banks have to keep up with the demand and provide quality products and services online. Along with this, many users of online banking feel a sense of freedom that these new services offer them. Due to some of its benefits, financial services have never been as simple as they are with online banking. One key advantage, among others, is that consumers can access their accounts from any computer with the Internet around the world. However, like anything else, online banking has its disadvantages as well as advantages. LITERATURE REVIEW What is Online Banking? Online banking is just what it sounds like. You access a bank's web site over the Internet and enter a user ID and password. This gives you access to your account information over a secure server. Service for online banking is available 24 hours a day, seven days a week. You no longer have to rush to the bank at lunchtime or stand in line-ups in the bank or at the ATM, just to find out information about the availability of your funds. While a number of the largest banks have gone to the Web and introduced free online banking to attract new customers and allow existing consumers to manage accounts online, not much else has changed, according to Bankrate.com's fifth semiannual Checking Account Pricing Study (Buckham). Some online banking services are free while others have...
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Although the basic definition of online marketing as written in the Marketing Management book by Kotler remains the same till this day, many of the processes are no longer that applicable to the local scene. First of all the Philippines has no online commercial service like AOL. Some companies have tried in the past such as GOL Philippines a Korean company, which tied up with the local ISP Mozcom, but they all failed in creating the mass number in order to be a profitable community. Kotler used the term electronic storefronts, which connote a 'store' selling a merchandise or service, such as Amazon. He writes that " many home pages serve as electronic storefronts that offer users a wide variety of information." A more appropriate term in the context of Online Marketing being discussed would be an Online Portal or Gateway since the company website could act as a 'doorway' to information, catalogues, company news and reports, brochures, company employment, community discussion, and a lot more. Many local companies who tried selling their Online Marketing services failed having just copied western ways and not able to fast adapt to what the local culture demanded. There was a Philippine Marketing newsgroup formed in order to discuss and learn about trends in online marketing. Sad to say it was just good for two years and nothing much happened despite talks of having IAB approval and the like. The list owner from International Data System (selling online info) had to move out of the dotcom business. His co moderator, marketing in charge of DFNN moved away from his online marketing task in the company. DFNN then sold a large part of its content to INQ7.net and this is now known as INQ Money. It is only INQ7.net, which is still successfully able to maintain its reputation as a...
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Case Study The Organisation : The University of the West Indies providing a service for over ten thousand students The objective is to identify the use of telecommunication and network systems and the impact on management systems in achieving its strategic objectives. Specifically the University utilises telecommunication and networking in the following areas: „« Online registration 2002/2003 using UWI website via the E-mail service „« LAN „« WAN „« Teleconferencing „« Distance learning The projected benefit of the use of the telecommunication and network systems to the organisation are: ƒæ Online registration ¡V The registration process must be efficient and effective as possible eliminating long lines, data must be processed quickly and accurately and ensure a smooth transition from registration to classes. ƒæ LAN ¡V The objectives were to provide a unified campus through increase communication, feedback from customer and staff, keeping the campus informed on events and training ƒæ WAN ¡V This linked the three campuses to provide efficiencies and cost savings by using similar finance and administrative packages, capitalising on synergies and being able to customize service across campus. ƒæ Teleconferencing and Distance Learning ¡V To expand teaching to non campus and remote areas and increase communication and collaboration within the region. Difficulties in the implementation of a telecommunication and network systems that matches the requirements of all stakeholders. „Ï Online registration ¡V The system failed as a result of management¡¦s inability to assess the requirements of the system and the competencies of the staff. Although the system was tested when implemented the bandwidth used was insufficient for the number of users online. „Ï LAN ¡V Not customer focused. The Health Service unit competitive advantage is its pricing policy, yet it is not being maximised using the LAN. „Ï WAN ¡V Difficulty of the different management to establish a unified approach with regard to policies , fee etc „Ï Teleconferencing and Distance learning ¡V The quality...
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Michael Brandi AGB 450 Business Plan Bobcats Tavern Mission Statement: To provide UC Merced and Merced JC students affordable alcoholic beverages, in a fun, outgoing, enjoyable environment. We want fair profit for the owners, and a rewarding place to work for the employees. Legal Issues: The legal form of the business will be a partnership; the owners will consist of James Kirk and myself. This plan is prepared to obtain personal financing for the initial launch of this concept. The financing is required to begin work on bar design, architectural plans, site selection, equipment purchases, and to cover expenses in the first year of business. The financing, in addition to the capital contributions from the owners, will allow Bobcats Tavern to successfully open and maintain operations through year one. Industry Analysis: The drinking establishment industry is subject to seasonality factors just as any other agricultural business. My business will see less activity in the summer months when school is on break. However, this situation will also be a factor amongst my competition. The SIC code for the drinking establishment industry is 5810. The industry results can be seen on page 5. The results shown are not an exact representative sample of my specific industry, but they give some idea of volume. Target Market: The market segment to be targeted are the young UC and JC Merced students who are tired of the ¡°same old stuff¡± when going out on the town. The California University of Merced estimated enrollments are as follows: 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 Undergrads 900 1801 2519 3238 3957 4675 5394 Graduate students 104 208 291 374 457 539 622 Total 1004 2009 2810 3612 4414 5214 6016 Merced Junior College fall enrollment showed a total of 10,165 students, an increase of 4.4 percent from last year. Competitive Analysis: Bobcats Tavern purpose is to provide its customers with a...
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Organizational Behavior (OB) is the study of behavior in an organization. There are three determinants of behavior in order to make an organization more effective: individual, groups, and structure (Robbins 5). The people within the organization and their behaviors affect the performance of the organization. There are a number of behavioral disciplines that contribute to OB: psychology, sociology, social psychology, anthropology, and political science. There are lot of challenges and opportunities today for managers to use OB concepts. One of the most important and broad-based challenges facing organizations today is adapting to diverse work environments. Organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. Understanding the concepts of OB allows management to facilitate the needs of a diverse workforce. Classical organization theory, evolved during the first half of this century, did not account for the needs of diverse workforce. It represented the merger of scientific management, bureaucratic theory, and administrative theory. This theory had four basic principles: find the best way to perform each task, carefully match each worker to each task, closely supervise workers, and use reward and punishment as motivators. Working through these principles, the task of management was planning and control. While this management theory proved successful in simple industrialized companies at the turn of the century, it had not played well in modern companies. The philosophy of production first, people second, left a legacy of declining production and quality, dissatisfaction with work, loss of pride in workmanship, and a near complete loss of organizational pride. According to the textbook, organizational structure is described as a mechanism through which effort is integrated through the coordination and control of activities, symbolic management, and the management of organizational culture (18). Such mechanism has recently been described as a mechanism that directs behavior through shared values, norms, and goals. However, since...
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Organizational Behavior is about how people and team members act in organizations. It is about how individuals can establish a positive relationships among themselves, between their team members, between their managers and how managers act towards their work group. Its purpose is to enable high levels of human performance and competitive business performance by achieving organizational objectives, and social objectives. Among other important aspects of organizational behavior is the ability to have people skills "My college course work did an excellent job in helping me become a subject matter expert," says Jason. "But it did very little to help me understand the people factor. I have now learned, through experience, that the primary reason most projects succeed or misfire is due to the people factor…" (Stephen P. Robbins, 2000, p. 3) Understanding people and blending their skills and personalities into a successful working team is a necessity in today's working place. Throughout my career in information technology, I've seen some individuals who are experts and very knowledgeable about the task on hand, but when they are asked to prepare and deliver a presentation in front of group of people, they feel unaccountably bad, ill, angry, irritable and so on, which leads to embarrassment, frustration and panic attacks. I have also dealt with managers who were very technical and good at what they do, but when they were faced with this consulting team from India, they had all kind of problems getting their message across, at times they even loose patience and say things that are inappropriate just to intimidate them, they criticize them in front of others, and they snap at them, they forget the fact that they are dealing with people from another part of the world, they should expect some culture and social issues including the language barrier. For these...
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Abstract Studies on the affect of workers in the workplace have been conducted over nearly the past 100 years. Speculation over what constitutes job satisfaction still continues to be debated. Studies have been conducted to determine the primary reasons why employees leave their jobs. Recent efforts have been made to define what it is that companies, executives, managers and even supervisors should focus on in order to keep the workforce productive. In order to put a term to the overall atmosphere of what a company should be, the term given is Organizational Behavior. Although many researchers have composed their own unique definitions of what the definition of Organizational Behavior should be, all agree that the focus is on the individual employee and their actions or reactions to the company environment. Organizational Behavior Introduction Organization behavior focuses on the individual employee, groups of employees, and the organization. How all three work together, or the atmosphere of the organization, are what create and mold the behaviors of the organization and it's employees. Adapting to diversity in the work force as it relates to sex, age, ethnicity and ideas are also necessary in establishing the organizational behavior. Discussion There are numerous definitions of Organizational Behavior, Robbins quick definition is to describe "Organizational Behavior" as fancy words for "people skills" (2001). Not only is Organizational Behavior about people skills, but it also encompasses a lot more. Organizational behavior has been defined as an "area of inquiry concerned with both sorts of influence: work organizations on people and people on work organizations" (Brief & Weiss, 2002). Schermerhorn et. al. limit the definition of Organization Behavior to the study of individuals and groups in organizations (2000). However, Robbins takes a more comprehensive approach to his definition of Organizational Behavior as the study of the impact of the behavior of individuals, groups and...
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MBA is a special subject for the business studies. (MBA: A post-undergraduate degree from a college or university with a graduate program that teaches people how to manage a business.)(Gorman, T. 1998). Then it was probably the world best know and most widely acknowledge postgraduate degree. It is a professional degree that include of some different courses of business and management. The intention of a program leading to an MBA is to prepare or further prepare individuals for responsible positions in business .It was usually managerial positions and business positions. MBA program are around the world, it was connected different field. E.g. Industry, Economy, International trade, etc. As this subject, in the first place, the management is more important for this subject. A good manager needs to control a big company. A manager must deal skillfully with people, help those performance problems, and improve some performance for the work. Managers must pay attention financial problems and keep it. Because MBA just have a Master of Business Administration does not make anyone a master of business administration. Therefore, the manager is a key factor for this subject. The second part is business. Many activities must take place for a company to successfully create and sell products or services. However, each department has to well manage for the big company to succeed. The major departments are: finance, accounting, operations, marketing etc. Finance controls the money. The financial department is to confirm that the company has enough money in order to operate. This money usually used to buy fixed assets, for example, office space, equipment, and employees¡¯ salary. Financial department also ensures that the company continually has good investment opportunities. Next department is the accounting department. The accounting department keeps the company¡¯s financial records by tracking the flow of money, because it was very...
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I had little knowledge of operations management prior to this course, I think I had perceived it as something exclusive to manufacturing and industry. I linked it purely to oily machine shops and large, noisy machines producing goods. I discover that the principles and techniques of operations management apply equally to the effective running of services and although not there yet it is my intention to use this assignment to help me to develop a well managed, organised and planned work environment. The team I manage is the Family Support Team, which is part of Newcastle Social Services Directorate. Family Support Team. The Family Support Team was established in April 2001. It superseded the Community Support Team, which had the remit to prevent accommodation of young people over the age of ten into local authority care and the Family Resource Team, who provided assessment for children under the age of ten within the child protection guidelines. The Family Support Team was an expansion of the existing services, as the City of Newcastle wanted to increase the resources to prevent reception into public care/accommodation and have a positive impact on the Child Protection Registration. The Family Support Team became part of the Children and Families structure instead of the Accommodation Services in which the teams had previously belonged. The Family Support Team currently consists of 14 Family Support Workers, 1 Senior Family Support Worker, 2 Social Workers, 1 Family Support Co-ordinator, 1 Social Work Assistant, 2 Black and Ethnic Minority development workers, 4 full time Admin posts, and a partnership with Newcastle, North Tyneside and Northumberland Mental Health Trust who provide 2 Paediatric Nurse posts. The team also has 2 workers based with a Sure Start project and a worker based with a community family health centre. The Newcastle Drugs Action Plan includes a Drug and Alcohol...
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Operations Management & Tour Operators Aside from the external environmental operational issues faced by the tour operators, which include events like the 9/11 twin towers attacks, the Bali bombing, and the war in Iraq, which saw a booking slump of more than 20% in the months leading up to it, tour operators face many other operational issues. Small companies seem to be flexible, enterprising and customer-focused. However according to Phil Davies, editor of Travel Trade Gazette says, 'the model used by the big companies, with their own travel agents, aircraft and hotel interests, has not changed much over the past 20 years.' The smaller companies have been able to react to the change in demand because they're more manageable and not weighed down by their own aircraft or the need to sell in volume. The large operators are also being forced to offer more flexible travel arrangements, more activities and entertainment, and the upgrade of hotel rooms like the smaller independent operators, helping to create a brand loyalty. Increasingly customers can now book their own flights and create their own packages with hotels and car hire; there these low-cost airlines have shown how the big travel companies need to become more flexible. The small companies that seem to be getting the high-satisfaction results are more exclusive and expensive than the mass branded larger companies. Some are now trying to diversify their existing brands, as the profits seem to be coming from higher-margin specialist holidays. Holiday resorts in Europe, and the notorious 18-30 scene are now under pressure from overcrowding and unruly behaviour. The independents offer better value-for –money, even if they were not associated with rock-bottom prices. The companies generally expected to be good value-for –money often turn out to be worse, however not everybody will turn to the independents even though they...
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