Essay info
Contact us
Toll-free for US only: 1-866-509-5959 Order custom essays:
Instant Quote
Urgency:
Degree:
Type of work:
Pages:
275 words/page
Price: $0
Make an order
Our Prices
14 days per page
10 days per page
6 days per page
3 days per page
2 days per page
24 hours per page
12 hours per page
6 hours per page
3 hours per page
Note: The prices are given for High School academic level. Please, visit "Prices" page for the detailed prices.
Similar essays
Write my essay on
"Customer Care Strategy"
Customer Care Strategy
Author:
Tricia F. Doyle
About BT


Name: British Telecommunications


Business: Telecommunications, Telephones, Lines for transferring data


Customers: The public (Anyone wishing to communicate through a range of media)


Location: Nationwide


Mission Statement:


Our ambition is to be the best provider of communications services and solutions for everybody in the United Kingdom and for corporate customers in the rest of Europe, with global reach through partnerships


Social Mission Statement (BT Better World)


We aim to be at the heart of the information society - in which everyone irrespective of nationality, culture, ethnicity, class, creed or education has access to the benefits of information and communications.


Customer Care


Customer care is the care, service and attention that a company shows to their customers. Customer care has become extremely important in BT because they believe over the last decade organisations that rely on a standard of service, which encourages their customers to come back is of the up-most importance. In an extremely competitive marketplace especially now with Internet businesses customers have more than enough choice usually. An excellent degree of customer service may be the only aspect of a company, which differentiates them from a competitor. Customer service involves looking at the organisation from the customer's point of view and most systems and practices in the firm are customer driven. BT now are a customer centric company, which means everything they do in their service is geared towards the customer. BT have a separate customer service department which deal specifically with helping and dealing with customer complaints or queries. Slogans like customer is king, customer is always right and customer comes first is customer care at its extreme. However the essence of customer care is that if the service, assistance and attention shown to the customer are second to none then that company will have the upper hand in competing in business


BT 's External Customers


British Telecom in...

Please note! This is not an example of text written by our writers! Essaypedia.com is a database of essays that were collected at open web resources. You can use them at you own risk following the citation rules below.

But we recommend you to order a custom plagiarism-free essay written just for you from one of our writers. Place an order, add your paper details and enjoy the results! You can keep in touch with your writer, check the draft of your paper and send your order for revision for free. If you are hesitating to place an order – just ask for a quote!
If you want to use this essay follow the citation rules below:
"Customer Care Strategy." EssayPedia.com. Jun 21, 2018
<http://samples.essaypedia.com/papers/customer-care-strategy-4820.html>
View full text
essay on Customer Care Strategy
Pages:
9 (2258 words)
Comments:
0
Added:
01/06/2012
Category:
Business
Plagiarism level of this essay is: 96%
Order this essay written from scratch Right Now!
Leave Your comment
Name:
Text:
Enter symbols below:
Send
Captcha Image