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"Performance Management and Development Processes within Otis PLC"
Performance Management and Development Processes within Otis PLC
Carlos Hernandez
A critical evaluation of performance management and development processes within Otis PLC


The purpose of this assignment is to critically evaluate the Human Resource Development (HRD) aspects of my employer, Otis PLC's, performance management and development process and to suggest ways in which they could be improved. I have chosen this area of Otis' HRD practices to review because, within Otis globally there is an increasing focus on performance outcomes rather than training inputs. In this respect, Otis is reflecting a common trend, particularly among US based organisations, Harrison (1998).

This review will be in the light of the organisation's business strategy, key commercial challenges and culture and will compare Otis PLC's practice to a model of best practice. In reviewing best practice I will suggest that performance management is a system of interlinking processes which are carried out by both line managers and Human Resource Management (HRM) / HRD professionals. I will also suggest that in order for the system to be fully effective its components must work in a coherent and integrated fashion. However, the purpose of this assignment is to consider issues of performance management specifically from an HRD perspective and so I will not review in detail those aspects of performance management which fall outside the HRD function.

In the light of this review I will propose appropriate actions to bring the organisation's current practice closer to best practice standards

Otis PLC: Organisation, Culture and Key business drivers.

Otis PLC is the UK subsidiary of Otis Elevator Company which is itself a subsidiary of United Technologies Corporation (UTC). Other significant subsidiaries of UTC include Pratt and Whitney, manufacturers of aircraft engines, and Sikorsky, manufactures of helicopters. Both Otis Elevator and UTC are U.S. multinationals with their headquarters in Connecticut. An organisation chart is attached in Appendix 1.

Otis Elevator is a global...

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