Have your identity document and credit card close to you
Any official document that can confirm your identity is valid for us. It can be your driver's license, passport, student or library card, etc.
Cover the details that won't be necessary for verification
The cardholder's name and the last four digits is what we are looking for on the picture of your bank card. Please cover everything else. As for the ID document, we will only need your name and the country to be visible.
Take a picture of your documents
You can make a digital copy of the two documents using your camera, scanner or the mobile device
Email, upload or fax the pictures
You can choose any way that is convenient for you – email, fax or a direct upload to your email@example.com upload your documents FAX: 1-800-776-46-43
You have successfully completed verification!
Payment verification is a way to validate the personal details submitted to our website and to make your experience with us safer and more secure. Thanks to verification, we can always be sure that the cardholder is aware of all the transactions on our website. Thus, the risks of any financial crime are minimized.
It can be necessary to verify an account to add an extra layer of protection to it and to the cardholder's finances. Also, all validated accounts receive additional attention from our service. You can be 100% certain that we will not store your data or share it with 3rd parties.
We just need to see pictures of your ID and your credit card used for the payment. Any official document that can confirm your identity and that has your country on it will work for us.
We do not require the expiry date, CVV code or the full card number. You can hide this information while taking a picture, leaving your full name, the issuing bank, the type of the credit card and its last 4 digits visible.
We are looking for your full name and address on your ID document. Please black out the other details so that there is no place for any kind of misunderstanding.
We will compare the document details with the transaction data from the payment processor.
Validation of your credit card will be successful if the collected information matches the transaction details from the payment system. The basic information that it shares with us is the cardholder's full name, the billing address and their current residence, the type and issuing bank of the credit card and its last four digits.
The Risk department of our company verifies the documents by comparing the details from the payment system with the information from the pictures of your ID and the credit card. Additional verification methods may be implemented in case all the documents are not present.
It is possible to do so as long as the cardholder is aware of the transactions on our website. In this case, the documents needed for verification will be the same, and we can additionally ask you to provide us with a phone number to reach the card owner.
The details we are asking of you are already known to us from the payment processor, and it is the cardholder's financial safety that is our primary concern. Verification enables us to be certain that the credit card was not stolen for making orders on our site. Please note that all suspicious financial activity is reported to the authorities who can block the stolen card to keep money safe.
There are several reasons that give us the full right to say that it is absolutely safe to share your data with us. First, the documents are stored only for as long as it takes one of the representatives of our Risk department to check them. Usually, the process does not take more than 16 hours. The pictures are then deleted from our servers forever. Second, we do not share you data with any third parties. We do business in an honest way and realize the important of keeping our customers anonymous and secure.
Payment verification means an additional layer of security to your account. Verification also helps us to be certain that no identity theft or the card-not-present fraud can take place. If you suspect that your card is used for making payments on our website, contact us immediately to resolve the issue.
Just take a picture of your documents and email, fax or upload them to your personal control panel in your account. Scroll to the top for the complete tutorial.